Our Mission and Vision

Mission

At Heartwood Homes Senior Living, we strive to be the recognized leader in memory care through commitment of providing the highest standards of care and treating everyone like family.

Vision

We promote a grassroots movement where new ways of individualizing care are freely sharedAs a team, we believe in promoting a “person-centered” model of care - A world in which elders truly direct their own care and make their own choices about how they spend their time. A world in which Caregivers are highly involved in decisions that are relevant to their jobs and the people they care for. The elders, their families, and the staff are part of a thriving, independent community where relationships matter. We promote a grassroots movement where new ways of individualizing care are freely shared.

We believe that promoting dignity and consistent independence is important in maintaining a person's self-esteem. We provide a “real” home environment where activities of daily living occur in a low stress setting. We believe in creating a human habitat where life revolves around close and continuing contact with the outdoors, plants, animals, and children. It is these relationships that provide the young and old alike with a pathway to a life of worth and dignity.

We believe that our residents benefit from a structured setting with permanently assigned staff. Our team shall be competent, consistently trained and skilled in person-centered care for all stages of life regardless of mental capacity or physical ability. We believe that the environment should permit a full range of unrestricted movement within a safe area. Offering skilled person-centered care interventions will provide freedom from physical restraints, psychotropic drugs and other medications used as chemical restraints in place of skilled person-centered care interventions.

We believe that a person's quality of life is enhanced when engaged in an atmosphere of meaningful and purposeful activity. We believe that our residents can thrive through daily programming specific to their needs, desires, preferences, and stage of disease process. We believe that activities serve as powerful coping mechanisms in times of frustration and stress. We believe in offering a variety of activities, as often as supports and meets each person’s core needs of love, identity, occupation, inclusion, comfort, and attachment. The variety of activities should be enjoyable and successful so everyone becomes a winner.

Because of our beliefs, we do not scold or punish negative behaviors. Instead, we choose to acknowledge the resident's reality, redirect the person, modify the environment, and change our expectations.

All persons have the right to be valued for who they are, be treated as individuals, build personal relationships, and to experience life in a supportive, positive social environment that respects and honors each resident, their families, staff, volunteers, and the community at large.

We believe that everyone needs ample loving, understanding, free respectful physical touch, and a sense of belonging regardless of individual limitations. Together, we will pledge to meet these needs to the best of our ability.

Shared Values and Principles

Preserving Dignity - We value the life experiences of every person and give the respect they deserve.

Nurturing the Spirit - We care for the whole person – mind, body, and spirit.

Celebrating Individuality - We recognize that each person is a unique and special individual.

Enabling Freedom of Choice - We empower residents to live as they wish by offering choices.

Encouraging Independence - We encourage resident’s rights to self-reliance in whatever ways possible.

Involving Family and Friends - Friends and family are always welcome, and their involvement is wholeheartedly encouraged.

Teamwork - We exemplify coming together, sharing together, working together, succeeding together.

Honesty - We value being sincere, truthful, trustworthy, honorable, fair, genuine, and loyal with integrity.

Innovation - We practice self examination, searching for new creativity and opportunities for doing better.

New Culture of Aging - We recognize that culture change and transformation to a person-centered care community is not a destination, but a journey, always a work in progress.

Our Service Promise

Our customers will know they are important by how we make them feel

Our customers will receive courtesy and respect at all times

Our customers will be addressed with the title and name which they prefer to be called