On occasion a resident may exhibit a challenging behavior such as:

  • Wandering off
  • Refusing to bathe
  • Becoming agitated

At Heartwood Senior Living, we start looking for causes and solutions by first asking a few questions of ourselves, such as:

  • What are the possible unmet needs of the resident that may be causing these behaviors?
  • How can staff members honor and respect the resident during these challenging situations?

All people – and therefore all challenges – are unique, however we look for patterns to try to determine if a new situation might be causing a resident to feel stress. What has changed in the resident’s life?

We take a kind and thoughtful approach with each resident in challenging times by acknowledging the situation and redirecting attention to more peaceful activities. This may not be the end of the challenge but it provides peace-of-mind to residents while we look for reasons for their behavior.