New Residents
One of the first questions families ask is what they need to do to have a loved one come into our care. Change can be overwhelming for everyone, so it’s important we make the process for new residents as simple as possible.
FOUR EASY STEPS FOR NEW RESIDENTS
We have created four easy steps for new residents. We invite you to contact us when you are ready to have a discussion about how each step is designed to create less stress and a better transition for your loved one.
Step 1: Come Visit Us
We encourage our visitors to take a tour and stay for lunch. It’s important for you to try the food, meet our residents and interview our caregiving staff. We want you to love the environment, like the folks that will be your friends and neighbors, and enjoy the people who will work hard to make your daily life fun.
During your visit, we will provide you with an Application and Confidential Financial Statement to take home to review and complete.
Step 2: Complete a Profile
We ask families to return a completed Application and Confidential Financial Statement to us by email, fax, mail, or personally dropping it back off. If needed, we can direct you to services that can assist you in obtaining funding such as Medical Assistance, VA, and Family Care Funding.
Step 3: Get Assessed
Everyone has different needs and wants. We believe our residents should only pay for what they need so we offer six levels of care.
An assessment determines need and the correct level of care. We ask a series of questions regarding your mental, emotional and physical needs and capabilities. This is a free service and can be performed while visiting our community or in the comfort of your own home. We invite family or close friends to be present during this time.
Step 4: Meet With Us
Prior to moving in, we will meet to review and sign several documents including the Admission Agreement, Resident Rights and Consent to Treat. Each resident is required to pay a Community Fee which is refundable up to 6 months after moving in.
We provide families with the following list of documents to bring to the meeting:
- Social Security card
- Medicare card
- Health insurance and pharmacy prescription card (if applies)
- Power of Attorney for Health Care or Legal Guardianship document (if applies)
- Power of Attorney for Financial document (if applies)
- Statement of Incapacity (if applies)
- Advance Directives, Living Will, or End of Life Directives (if available)
- Protective Placement documents (if applies)
Call Heartwood Homes at
920-955-3131
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