All staff members at Heartwood Senior Living are required to…

  • Start with a very good service record
  • Go through 24 hours of initial training before taking on any staff duties
  • Actively pursue double the normal number of continuing education hours each year

Our staff members’ credentials are impressive. Learn more about our staff training and selection processes at Heartwood.

How does Heartwood meet the special needs of people who have some type of memory loss? We educate our staff on how to best communicate with people with memory loss. Because we have consistent assignments, staff members know the residents well and can anticipate and meet their needs in flexible, creative ways. We also support and teach staff members how to problem-solve difficult situations and how to notice subtle changes in residents’ responses.