It is so hard to remove a parent from their home. We wanted our mother to be somewhere that people would treat her with respect and make her feel comfortable, especially because her dementia had made her afraid. When we talked with Jason, we had that comfort level. We got to know the staff and also other residents and their families. We were there at all times of the day and evening, and never felt that we were coming at a “bad time” and we never felt that anyone was not receiving excellent care. Heartwood is a special place for assisted care needs. We felt from the first day that we made the right choice.