Reviews

Moving our mother to Heartwood was one of the best decisions we we made in terms of her care and well-being. They have a kind, compassionate staff that treats their residents like family and they provide a comfortable, homey living environment for them. We have peace of mind that our mother is safe, respected and well cared for. Their management team has gone above and beyond for us on numerous occasions as we have faced the challenges that come with caring for aging parents. Their supportive expertise in memory care has been a tremendous help to our family for which we are truly grateful.

Heartwood Homes was amazing. My mother spent about 1 -1/2 years there before she passed. Severe dementia. The Staff and owners were very helpful, in every way. The dedication, and long term employees, says it all. We were so Thankful to find a cozy, homey place for Mom. I definitely recommend Heartwood Homes.

I cannot say enough wonderful things about Heartwood Homes. When my mom’s Alzheimer’s progressed very quickly, I felt overwhelmed trying to navigate such a sudden and drastic change in her lifestyle and care needs. From the very beginning, Jason, the owner, was there to guide me with patience, compassion, and understanding. His knowledge and support have been invaluable in helping me through one of the hardest transitions of my life.

The manager, Brianna, and every single staff member have shown the same level of kindness and dedication. They treat my mom with genuine respect and love, which brings me so much peace of mind. My mom is truly happy living there, which is more than I could have hoped for given her condition.

One of the things that stands out most is the level of attention to detail. My mom has a food allergy, and they take every precaution to make sure her meals are safe, nutritious, and enjoyable. The home itself is clean, beautifully maintained, and has such a warm, comfortable feel—it’s as close to a personal home as a senior living facility could be.

I am so grateful to have found Heartwood Homes. Knowing my mom is not only safe but also cared for with such compassion gives me a sense of peace that I didn’t think was possible during this journey. Jason, Brianna, and the entire staff go above and beyond, and I will forever be thankful for the exceptional care they provide.

After a short hospital stay and a week in a nursing home for rehab we knew our mom would need more care. She was suffering from beginning dementia, delusions and a severe leg wound which turned to MRSA and cellulitis. Before this she lived by herself in her own home and she wanted to return there. We knew this wasn’t possible without a lot of help. My sister and I had two days of tours of assisted living facilities set up. Heartwood Senior Living was our first tour. Well, we never toured another. Our search stopped at our first place. We were completely overwhelmed with warmth and caring and coziness and love from the staff and the environment. It is smaller with an easy floor plan. Everything is within a short walking distance but yet nice hallways that allow mom to walk and get some exercise. The bigger assisted living facilities in the Valley would not have worked out well for her. Also Heartwood is within the heart of Appleton. Mom knows the area and the streets.
Initially mom’s move was not a good situation. It was the hardest thing we have had to do. Mom was sad and confused and it took a good month. The staff helped mom so much and worked with us. There were some bad days. The staff never gave up. Their continued smiles and help and strength went above and beyond. Now when we see mom she smiles and she is up walking and comes out of her room. She eats so much better and says how good the food is. We even caught her doing some activities and meeting new people. I know we made the right decision by placing mom at Heartwood. I feel they gave us our mom back. I encourage anyone looking to stop in and visit.

My mother had worsening dementia that made it no longer safe to live alone. Her transition into Heartwood was difficult only because she didn't want to leave her home, and the dementia symptoms made it more difficult to reason with her. However, upon moving into Heartwood, she was immediately greeted by other residents and staff to comfort her and make her feel welcome. Although she often would still complain to me and my siblings with her "pre-programmed statements" about having to live there , many times she told me how nice everyone was there and how she was going to stay there the rest of her life. Often, when I went to visit, she was out in the hall or the dining area with other residents and/or staff having lively conversations and laughing. There were celebrations and parties in which she always participated and enjoyed.
This family-owned business was the perfect fit for my mom. The caregivers, managers, and owners went above and beyond for her. There were times I would visit and if nothing else demanded their attention, a caregiver would visit with both of us, , getting to know things about my mom which she didn't always remember. They made her feel special, and really got to know her. They made her feel useful, by letting her help when she insisted on wiping off tables or cleaning up after meals. Anyone who knew my mom, knew she enjoyed doing those things. She would leave her door open so residents and caregivers could wave or stop and talk as they went by, and they always did. She loved that.
On the days leading up to and on the day of my mom's passing, I was shocked at how many staff members came in to offer my mom and my family comforting words, even if it was their day off. My heart was overwhelmed with the emotions and stories shared by all of the staff and other residents, just knowing that despite the difficulties caused by the disease, there were so many people there that truly cared for my mom. Even on her worst days, they showed her comfort, compassion, and love, making her time at Heartwood the very best possible despite such an unforgiving disease. Thank you to everyone there, I couldn't have asked for better for my mom!

This Family owned business is much more than you can Imagine. As a caregiver it has its challenges; But what you must know is that myself and my co-workers will treat your family as their own. The Owners are passionate, kind and dedicated to their Residents.
Your Family Is Our Family. Lynette G

I can not express enough the Amazing care my brother received while living here. The compassion and attention to detail was beyond our expectations. Thank you to each and everyone of you for going above and beyond to take care of my brother.

So grateful for the caring staff at Heartwood. We placed my father here and couldn’t be more happy with the level of care and compassion every staff member provided. We loved that this was a bit smaller facility and provided more personal care. I would highly recommend this facility.

Words can not Express my experience while living at Heartwood Senior Living.

The owners and staff were superior. They took care of my every need. I received compassion above and beyond.

The facility is beautiful and extremely clean. I made many friends. I am very grateful for this experience.