The Heartwood Difference
Ordinary assisted living homes try to be all things to all people. The result: inefficient care and untrained staff that lead to increased resident behaviors, unnecessary medications, increased emergency room visits, and higher monthly costs. Heartwood Homes is different. Here’s why:
Offering the very best in memory care
Since 2002, heartwood has been the only assisted living facility (CBRF) that exclusively specializes in Memory Care within the Fox Valley. We do memory care better because memory care is all we do.
As many of you have realized, Alzheimer’s is a difficult disease to manage, which can be extremely frustrating for the afflicted individual and their families – but not to worry, we are here to help you every step of the way. We get to know our residents and their families to better understand each resident’s individual needs and wants, allowing us to formulate a plan of care that best suits them. As a team, we acknowledge the reality that our residents live in, redirect when necessary, modify the environment, and change our expectations, allowing us to fulfill our commitment to keeping all of our residents happy, comfortable, and functioning at the highest level possible.
Happy Residents and Families
Heartwood is committed to ensure the satisfaction of our residents and their families because we believe that memory loss, doesn’t have to mean that all is lost. We value and facilitate therapeutic relationships, so your loved one develops a sense of security and belonging. Because of our enhanced training and supportive culture, we maintain a 7% antipsychotic and antianxiety medication rate, whereas the national average is 20%. This in itself speaks volumes about our personalized care and services as memory care facilities often have a much higher medication rate than the national averages. We have also proudly maintained a resident retention rate of 99.9% for over 20 years. Simply stated, our residents are happy as well as their family members.
Impeccable State Surveys
It is our mission to provide quality care to the people we care for, which is reflected by being accredited as deficiency free for over 12 years and 15 state surveys in consonance with the State of Wisconsin licensing board.
How does this compare to our competitors? The national average of state citations per visit is over six violations is over six violations per visit, which means that Heartwood has had zero citations in the time the average facility would have had over 100.